Enterprise tools people understand.
Approach: I studied clinical psychology before design, so I start with how people think under pressure and work backwards to the screen.
4 cases · 2023–2026 · Scroll to explore
Case 01 · Agentic AI · 2025: Agentic AI for IT Ops
Engineers didn't trust an AI that was usually right. I made its reasoning readable in one pass.
Mean time to resolve · client-reported
−92%
01 / 04
Case 02 · Compliance · 2024: Global Compliance
Teams worked around a global compliance tool. I redesigned it to track progress and show every market's status.
Faster assessments · client-reported
4×
02 / 04
Case 03 · Fintech · 2023: Loan Origination
Field agents filled 200+ fields from memory. I designed an app that knows what to ask for, even offline.
Field revisits · client-reported
−67%
03 / 04
Case 04 · Design systems · 2026: This Portfolio
Readers found my case studies hard to follow. I turned a film-interface style into rules the site has to pass.
Reading column vs a rail · self-measured
3.4×
04 / 04
Writing · 5 articles
Writing on AI, trust and accessibility
- Considerations for AI Accessibility (opens in a new tab)
The bias is structural, not a bug — a model trained on the norm is built against difference.
- Designing for Trust: How AI Shapes User Confidence (opens in a new tab)
Four principles for earning trust, and why personalisation, overdone, is what erodes it.
- UX Accessibility: An Introduction to the Topic (opens in a new tab)
The groundwork piece: what WCAG's four principles actually change in layout, colour and type.
- What is the next step for AI interfaces? (opens in a new tab)
The answer is not a better chatbot — it is hybrid interfaces that let people select, not recall.
- The HUMAIN UX Playbook (opens in a new tab)
Seven principles for building AI responsibly, co-written with Dr. Namrata Sharma.
Published on ResearchGate
About · Erich Gherbaz
About
Erich Gherbaz
UX/UI and Product Designer · Zurich, Switzerland
I design enterprise tools: the dense, high-stakes software people use at work. I worked as a clinical psychologist before design, interviewing and assessing people one-on-one, then took an MA in UX Psychology in Milan. So I start with how people think under pressure and work backwards to the screen.
- Experience
- 4 years
- in UX/UI and product design
- Trained in
- UX/Product Design & Psychology
- MSc Clinical Psychology · MA UX Psychology, Milan
- Based in
- Zurich
- Switzerland · open to UX/UI and product design roles
Trained in UX/Product Design & Psychology · 4 years in design
Contact · Let's connect
Contact
Let's connect
Switzerland-based, open to UX and Product Design roles. The fastest way to reach me is by email.
Zurich, Switzerland · Scroll on to start again